Frequently asked questions
What information do I need to provide about my account when contacting FSI?
Where you have specific queries about your account, please make sure you have your unique account number (which is provided by the fund Administrator / Unit Registry, State Street Australia Limited) available. We will also seek confirmation of your email address to make sure we send correspondence according with the correct contact details you provided to the Administrator / Unit Registry. We reserve the right to seek further confirmation of other information, depending on the context of your query.
When will I receive my tax statement?
All statements are issued through the funds’ Administrator / Unit Registry, State Street Australia Limited, in accordance with their internal procedures and service level agreement with The Trust Company (RE Services) Limited. The timeframes for issuing the annual tax statements are usually available closer to 30 June each year, and will be published on our website accordingly.
Once the statements are available, they will be sent to your contact address recorded with the Administrator / Registry.
If you believe you have not received your tax statement in reasonable time, please contact First Sentier Investors through our “Contact Us” form on our website and provide the details of your request.
I would like to update my contact details. What process should I follow?
You as the investor will need to send a written request to State Street signed by the authorized signatories of your account and include:
- the unitholder account number
- the unitholder full name
- the new / updated details
The request can be mailed to:
State Street Australia Limited (attention Unit Registry First Sentier)
Level 14, 420 George Street, Sydney NSW 2000, Australia
or sent by fax to 02 9323 6411.
Where can I access the latest or historical unit prices, performance and distributions of First Sentier funds?
This information is available on our website. Please refer to specific fund’s section, which includes unit prices, performance results, distribution details and fund factsheets.
Where is my transaction confirmation / monthly statement?
All transaction statements are issued by the funds’ Administrator / Unit Registry, State Street Australia Limited, in accordance with their internal procedures and service level agreement with The Trust Company (RE Services) Limited.
Confirmation of transaction is issued within 2 business days after the transaction date. The monthly account statement is normally issued by the end of the 2nd business day after the end of the month.
All statements are sent to your contact address recorded with the Administrator / Registry.
If you believe you have not received a confirmation for your transaction or your monthly statement within the above timeframes, please contact First Sentier Investors through our “Contact Us” form on our website.
Why has the price of the fund has moved less favourably than competitors / market in general?
The fund monthly factsheets provide details of the funds’ performance, including top positions which positively or negatively contributed to the fund results. The quarterly factsheets provide further insights into market trends and outlook, and outline the key activities of the relevant funds in the period. If, after reviewing this information, you still have questions about the funds’ performance, please contact First Sentier Investors through our “Contact Us” form on our website.
Please submit any enquiries using the ‘Contact Us’ form above. Alternatively, you may use the following phone number: +61 2 9010 5522. Please note this phone line is a direct-to-voicemail service.