Contact us

Where you have specific queries about your account, please make sure you have your Investor number  which you can find on your monthly statement (provided by the Unit Registry, Link Fund Solutions Pty Limited (Link)) ready. You may also be asked to provide some other details so that you can be appropriately identified.

All statements are issued through the funds’ Unit Registry, Link, in accordance with their internal procedures and service level agreement with The Trust Company (RE Services) Limited. The timeframes for issuing the annual tax statements are usually available closer to 30 June each year, and will be published on our website accordingly.

Once the tax statements are available, they will be made available on the Investor Portal or sent to your email address recorded with Link.

If you believe you have not received your tax statement in a reasonable timeframe, please contact Link Investor Services on 1300 553 490 or email [email protected]. 

You can change or update your contact details (e.g. phone number, address, email etc.) via the change of details form. The change of details for is available on the Forms and PDSs tab of the Investor Portal or by contacting Investor Services on 1300 553 490 or email [email protected].

This information is available on this, the First Sentier Investors, website. Please refer to the specific fund’s section, which includes unit prices, performance results, distribution details and fund factsheets.

All transaction statements are issued by Link, in accordance with their internal procedures and service level agreement with The Trust Company (RE Services) Limited.

Transaction confirmations are issued within 2 business days after the transaction date. The monthly statement is normally issued by the end of the 2nd business day after the end of the month.

All statements are made available on the Investor Portal (and you will receive an email advising you of this) or sent to your email address recorded with Link.

If you believe you have not received a transaction confirmation or your monthly statement within the above timeframes, please contact Investor Services on 1300 553 490 or email [email protected].

The fund monthly factsheets provide details of the funds’ performance, including top positions, which positively or negatively contributed to the fund results. The quarterly factsheets provide further insights into market trends and outlook, and outline the key activities of the relevant funds in the period. If, after reviewing this information, you still have questions about the funds’ performance, please contact Investor Services on 1300 553 490 or email [email protected].